Privacy Policy

Medisave Pharma ("Medisave", "we", "us" or "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you visit www.medisavepharma.com, how we use it, and the choices and rights available to you.

We process personal data in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020 and other applicable regulations. By using this website, you acknowledge the practices described in this policy.

We only collect the information needed to respond to you and to operate this website. Depending on how you interact with us, this may include:

• Contact inquiries — your full name, email address, optional phone number, inquiry subject and message details submitted through our contact form.
• Job applications — your name, contact details, CV / résumé and any other information you choose to include when applying for an open position.
• Newsletter subscriptions — your email address, if you subscribe to receive updates from us.
• Technical data — browser type, device information, IP address, pages visited and referring URLs, collected automatically for security and performance purposes.

We do not intentionally collect sensitive health data through this website. Please do not submit personal medical records or patient-identifiable information through our general contact form.

We use the personal data we collect to:

• Respond to your inquiries and provide requested clinical or product information.
• Evaluate job applications and communicate with candidates about recruitment.
• Send newsletters and company updates you have subscribed to.
• Receive, assess and report product-safety information (pharmacovigilance) as required by the Egyptian Drug Authority.
• Maintain, secure and improve the performance of this website.
• Comply with legal, regulatory and audit obligations.

As a pharmaceutical company, we are legally required to monitor the safety of our products. If you contact us with information about a side effect or adverse event related to a Medisave product, we will process that information — including relevant health details — for pharmacovigilance purposes and may share it with the Egyptian Drug Authority and other competent health authorities, as required by law.

Where possible, reports are anonymized before being shared, and we retain them for the period mandated by pharmacovigilance regulations.

We do not sell, rent or trade your personal data. We only share it when necessary and with appropriate safeguards:

• With trusted service providers who host, maintain or support our website and communication tools, under confidentiality obligations.
• With regulatory and health authorities where required for product safety or legal compliance.
• With professional advisers, auditors or authorities when required by law, court order or to protect our legal rights.

This website may use essential cookies required for it to function correctly, as well as limited analytics to understand how visitors use our pages. Analytics data is aggregated and does not directly identify you.

You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect how parts of the website work.

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. Access to personal data is restricted to authorized personnel who need it to perform their duties.

While we work hard to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal data only for as long as necessary for the purposes described in this policy. Contact inquiries are kept for the time needed to resolve them, job applications are retained for up to 12 months for future opportunities unless you ask us to delete them sooner, and pharmacovigilance records are retained for the periods required by law.

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where it is no longer needed.
• Withdraw your consent, including unsubscribing from our newsletter at any time.
• Object to or request restriction of certain processing activities.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.

Our website may contain links to external websites, including social media platforms. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.